Introducing the Fast Company Pacesetters

Not long ago, using AI to optimize customer experience meant a chatbot, often a frustratingly limited one. Now, just a couple years later, it means a steady and constantly evolving conversation between companies and the humans they serve—one where AI agents anticipate needs, fix problems, and make decisions at blazing speed. If you have customers, this shift is affecting you. Enter Fast Company’s Pacesetters program, a new recognition program presented by Tata Consultancy Services. The Pacesette

Original reporting by Fast Company · Fast Company Staff. GridIndex is an aggregation and intelligence layer — full credit to the original publisher.